Help Desk Analyst

The Coulson Group of Companies has been in business for 63 years. The company was founded in 1960 in Port Alberni, BC, and has evolved from what was once a small logging company into a large conglomerate of companies working in a variety of industries, including aviation, manufacturing, dining, and gaming.

This position will support all of Coulson Group of Companies , which includes Coulson Aircrane, Coulson Aviation USA, Coulson Aviation Australia , and Rim Rock Casino .

WHAT WE’RE LOOKING FOR:

The Help Desk Analyst's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostics and help request tracking tools, as well as require that the individual give in-person, hands on ...