Job Description

Description
We are offering an exciting opportunity for a Help Desk Analyst in New Jersey. As part of our team, you will be providing general IT support focused on troubleshooting, Active Directory tasks, and managing virtual environments. You will also be responsible for user support and training, documentation, and process improvements to keep our systems running efficiently.


Responsibilities:


• Diagnosing and resolving hardware, software, and network issues to provide break/fix support

• Performing basic Active Directory tasks including password resets and permission updates

• Assisting with basic VM troubleshooting and resetting virtual machines

• Providing hands-on support to resolve technical problems efficiently

• Supporting and training users on IT-related issues and best practices

• Maintaining records of system configurations, troubleshooting steps, and IT procedures

• Utilizing Android De...

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