Help Desk Analyst

Description:

***Local Candidates

***Onsite



We are seeking a Help Desk Analyst who is responsible for assisting and providing customer support, by telephone, email and other means, as part of a larger effort to improve communications with the public and customer services.



In addition will:

• Become familiar with services.

• Answer questions from the public, business, staff and others.

• Identify the root cause of problems and implement solutions by gathering and analyzing available information.

• Track incoming calls and email requests for assistance.

• Perform other duties as assigned.



Knowledge, Skills, and Abilities

• Advanced computer skills are required that aligns with the Job Description.

• Ability to multitask and to determine root cause of problems and implement solutions, and resolve issues by gathering and analyzing data, reasoning logically...