Job Description

Help Desk Analyst needed to join a reputable law firm’s Century City office and technology team. The Help Desk Analyst will work with all levels of Firm personnel and outside service companies to install, maintain, repair and/or upgrade IT hardware or software. In addition, for end users requesting technical service and support, this person will work towards maximizing productivity by providing exceptional user support across the LAN and WAN environments. They will be responsible for providing a solution, responding to urgent requests with a certain degree of calm and confidence, and escalating, when necessary, in order to meet the Firm’s needs.

Help Desk Analyst responsibilities include:

  • Provide remote support and visit floor locations in order to install, troubleshoot, maintain and support IT applications and equipment, such as laptops, desktops, mobile devices, printers, monitors, telephones, etc.
  • Harness communication skills to respond to all daily requests ...

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