Help Desk Associate

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Harrison McMillan Pty Ltd provided pay range

This range is provided by Harrison McMillan Pty Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$30.00/yr - A$50.00/yr

Hiring Service Desk Officer

We are seeking a customer-focused Service Desk Officer to join a client team. You will be the first point of contact for IT support, managing incidents and service requests via phone and email while ensuring a high standard of service delivery in line with policies, procedures, and SLAs.

Key Responsibilities:

• Deliver responsive first-level ICT support and resolve a wide range of technical issues.
• Manage and document high volumes of service desk calls, ensuring users are informed throughout the process.
• Escalate incidents as re...