Job Description
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting for a Help desk associate.
As a Command Centre Advisor, you will be responsible for providing a first-class service to our client. You shall provide customer service by answering incoming service requests, via phone, email & online requests from sites on facility-related issues. to ensure service delivery is in line with SLAs.
What You'll Do:
· Maintain strong relationships across the Account, promoting the 'One Team' approach.
· Provide prompt and efficient service to sites via phone/CMMS system/email. Be able to triage tickets to national mobile engineers.
· Ensure customer contacts are handled well and the customer is given the best possible experience.
· Responsible for achieving a high degree of customer and supplier satisfaction, applying logic and common sense to requests for assista...
As a Command Centre Advisor, you will be responsible for providing a first-class service to our client. You shall provide customer service by answering incoming service requests, via phone, email & online requests from sites on facility-related issues. to ensure service delivery is in line with SLAs.
What You'll Do:
· Maintain strong relationships across the Account, promoting the 'One Team' approach.
· Provide prompt and efficient service to sites via phone/CMMS system/email. Be able to triage tickets to national mobile engineers.
· Ensure customer contacts are handled well and the customer is given the best possible experience.
· Responsible for achieving a high degree of customer and supplier satisfaction, applying logic and common sense to requests for assista...
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