Help Desk Coordinator

Dream Soft LLC, a leading technology company in Abu Dhabi, UAE, is seeking a Help Desk Coordinator to join our dynamic team. As a Help Desk Coordinator, you will play a vital role in providing technical support to our clients, ensuring smooth operations and exceptional customer service.

Key Responsibilities:

• Provide first-line technical support and troubleshooting for incoming inquiries
• Monitor help desk ticketing system and respond to requests in a timely manner
• Assist in the setup and configuration of hardware and software systems
• Collaborate with internal teams to upscale and resolve complex issues
• Maintain accurate records of all interactions and solutions
• Identify recurring problems and contribute to process improvements

Requirements & Skills:

• Strong problem-solving skills and attention to detail
• Excellent communication and customer service abilities
• Proficiency in...