Help Desk Engineer

Our client is a high-growth Managed Services Provider (MSP) and Managed Security Services Provider (MSSP) delivering IT, cloud, and security solutions to a wide range of clients. We help organizations operate securely, efficiently, and in alignment with industry and regulatory expectations.

As a Tier 2 Service Desk Engineer, you will provide timely support to resolve technical issues and ensure customer satisfaction. This role is crucial in maintaining high levels of client productivity and minimizing downtime. This is a fully remote position.

With our client, culture is foundational. We seek individuals who embody and reinforce our core values:

• Service – Leading with empathy and care
• Fortitude – Reliability and consistency in execution
• Accountability – Ownership, trust, and integrity
• Agility – Adaptability in a changing environment
• Innovation – Curiosity paired with execution
• Passion – Commitment to excellen...