Help Desk Engineer (Level 1)

Are you passionate about solving problems and making technology work for people? Do you thrive in a fast-paced environment where two days are not the same? We’re looking for a bilingual Help Desk Engineer to join our growing team and be the first source of support for our US-based clients.

As a Level 1 IT Specialist, you’ll play a key role in helping businesses run smoothly by addressing technical issues, supporting end-users remotely, and ensuring consistent communication across systems and vendors. If you’re service-oriented, a strong communicator in English, and ready to build a career in IT, we’d love to hear from you!

What You’ll Do:

• Be the first point of contact for customers needing technical support via phone or remote access
• Troubleshoot and resolve technical issues related to desktops, software, peripherals, and basic networking
• Install, reinstall, and configure:
  • Windows desktop and server operating systems
  • Micro...