Help Desk English

NEORIS is a Digital accelerator that helps companies enter the future, having 20 years of experience as Digital Partners of some of the largest companies in the world. We have more than 4,000 professionals in 11 countries, with our multicultural startup culture where we cultivate innovation, continuous learning to create high-value solutions for our clients.

We are looking for Help Desk English

Key Responsibilities

• Provide technical support via phone, chat, or email to end users.
• Identify, diagnose, and troubleshoot technical issues related to hardware and software.
• Log incidents and service requests accurately in the ticketing system.
• Escalate unresolved cases to higher-level support when necessary.
• Follow standard procedures for proper escalation and incident handling.
• Ensure customer satisfaction through clear communication and follow-up.

Requirements

• Fluent in English (spoken and wri...