Job Description
Description
Key Responsibilities
+ Provide application support for web-based platforms and Adobe products.
+ Handle inbound calls and resolve user requests promptly.
+ Manage Active Directory (AD) tasks, including access requests and imaging of equipment.
+ Support mobile devices, printers, and general hardware/software issues.
+ Ensure tickets are actively worked—no ticket should sit idle.
+ Resolve 15–30 tickets per day, maintaining high-quality service.
+ Collaborate with Level II technicians for escalations (primarily VP-level tickets).
+ Maintain accurate documentation of all support activities.
What You’ll Handle
+ Granting access to Adobe and other applications.
+ Troubleshooting and resolving common IT issues.
+ Managing user accounts and permissions in AD.
+ Supporting end-users with device setup and connectivity.
Requirements
Qualificati...
Key Responsibilities
+ Provide application support for web-based platforms and Adobe products.
+ Handle inbound calls and resolve user requests promptly.
+ Manage Active Directory (AD) tasks, including access requests and imaging of equipment.
+ Support mobile devices, printers, and general hardware/software issues.
+ Ensure tickets are actively worked—no ticket should sit idle.
+ Resolve 15–30 tickets per day, maintaining high-quality service.
+ Collaborate with Level II technicians for escalations (primarily VP-level tickets).
+ Maintain accurate documentation of all support activities.
What You’ll Handle
+ Granting access to Adobe and other applications.
+ Troubleshooting and resolving common IT issues.
+ Managing user accounts and permissions in AD.
+ Supporting end-users with device setup and connectivity.
Requirements
Qualificati...
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