Job Description

About the IT Service Desk Technician Position


We are looking for a qualified Service Technician to provide fast and useful technical assistance on computer systems. You will answer queries on underlying technical issues and offer advice to solve them.


An excellent Service Technician must have sufficient technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and composed, to deal with demanding customers.


Your goals will be to build value for clients that will help protect the company's character and business.


IT Service Desk Technician Responsibilities




  • Serve as the first point of contact for customers exploring technical assistance over the phone or email




  • Complete remote tro...

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