Help Desk Lead

We are:
Wizeline, a global AI-native technology solutions provider, develops cutting-edge, AI-powered digital products and platforms. We partner with clients to leverage data and AI, accelerating market entry and driving business transformation. As a global community of innovators, we foster a culture of growth, collaboration, and impact.
With the right people and the right ideas, there's no limit to what we can achieve

Are you a fit?
Sounds awesome, right? Now, let's make sure you're a good fit for the role:
Key Responsibilities

• Lead and manage the IT Help Desk team, assigning tasks, setting priorities, and ensuring proper coverage.
• Oversee ticket management, ensuring timely resolution and compliance with SLAs.
• Act as an escalation point for complex or high-impact incidents.
• Define, implement, and continuously improve support processes, aligned with ITSM best practices.
• Monitor service KPIs and performance...