Help Desk Manager

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix transforms retail stores and restaurant systems with comprehensive, platform-led SaaS and services capabilities. NCR Voyix is headquartered in Atlanta, Georgia, with customers in more than 35 countries across the globe.

Title: SAS – Manager

Grade: 12

Location: Buenos Aires, Argentina

Position Summary & Key Areas of Responsibility:

• Responsible for end results, providing operational/customer service.
• Providing leadership and direction to large technical teams and may regularly manage through other supervisors.
• Coaches Supervisors to meet service level agreement objectives.
• Plans, delivers and optimizes the delivery of call/incident management services.
• Recruits, trains and develops multiple teams.
• Partners with sales and/or country mana...