Job Description
About NCR VOYIX
NCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix transforms retail stores and restaurant systems with comprehensive, platform-led SaaS and services capabilities. NCR Voyix is headquartered in Atlanta, Georgia, with customers in more than 35 countries across the globe.
Title: Help Desk Manager
Location: Cebu, Philippines
Position Summary & Key Areas of Responsibility:
Responsible for end results, providing operational/customer service.
Providing leadership and direction to large technical teams and may regularly manage through other supervisors.
Coaches Supervisors to meet service level agreement objectives.
Plans, delivers and optimizes the delivery of call/incident management services.
Recruits, trains and develops multiple teams.
Partn...
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