Job Description
Summary: Staff designated at Dickinson Wright PLLC (“the Firm”) as Help Desk are responsible for providing technical support services to computer network and software users on a full time basis, unless otherwise arranged with the Firm.
Essential Duties and Responsibilities:
Essential duties and responsibilities of staff designated as Help Desk at the Firm include but are not limited to:
- Provide personal computer and operating system technical support to LAN/WAN/Remote user community;
- Troubleshoot and either repair or arrange for repair of non-working personal computers and printers;
- Provide after-hours on-call support on a shared, rotating basis;
- Keep accurate and meticulous support documentation including ticketing of support requests;
- High level of follow through.
Qualifications, Skills and Abilities Required:
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