Help Desk Professional

Job Overview

• We are seeking a Customer Support Expert to join our team.

The ideal candidate will have excellent communication skills, both verbal and written, as well as the ability to work in a fast-paced environment.

Responsibilities:

• Resolve customer complaints in a professional and timely manner


• Provide product information and answer customer inquiries via phone, email or chat


• Analyze problems with products/services and develop solutions to prevent future issues from arising


• Evaluate options for effective resolution of customer concerns on multiple platforms such as CRM systems etc..