Job Description

Position Description: Position Summary

The Help Desk Representative supports mission-critical objectives under the referenced work order by providing Tier 1 and Tier 2 technical support for cloud-based and on-premises environments. This role ensures timely, effective resolution of IT-related issues while delivering high-quality customer service to end users across the enterprise.
This future opportunity is contingent upon award.

Job Description
  • The Help Desk Representative is responsible for responding to, troubleshooting, and resolving IT support requests using established ticketing systems and IT service management best practices. Personnel will provide technical assistance for enterprise hardware, software, and cloud-based tools, ensuring minimal disruption to operations.
  • Responsibilities include managing and resolving Tier 1 and Tier 2 support tickets, performing remote desk...

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