Job Description
Description We are looking for a dedicated Help Desk Specialist I to join our team on a long-term contract basis in Sandy, Utah. In this role, you will provide first-level technical support and ensure smooth functionality of systems to meet user needs. This position requires excellent problem-solving skills and a proactive approach to handling technical issues efficiently.
Responsibilities:
• Respond promptly to user inquiries and provide technical assistance for hardware, software, and network-related issues.
• Troubleshoot and resolve issues related to Microsoft Windows 10 and Active Directory.
• Manage and prioritize service desk tickets to ensure timely resolution.
• Perform routine system checks and maintenance to optimize performance.
• Document all incidents, resolutions, and escalations in the service desk system.
• Collaborate with other IT team members to address complex technical problems.
• Provide guidance and instructions to users on system f...
Responsibilities:
• Respond promptly to user inquiries and provide technical assistance for hardware, software, and network-related issues.
• Troubleshoot and resolve issues related to Microsoft Windows 10 and Active Directory.
• Manage and prioritize service desk tickets to ensure timely resolution.
• Perform routine system checks and maintenance to optimize performance.
• Document all incidents, resolutions, and escalations in the service desk system.
• Collaborate with other IT team members to address complex technical problems.
• Provide guidance and instructions to users on system f...
Apply for this Position
Ready to join Robert Half Technology? Click the button below to submit your application.
Submit Application