Help Desk Specialist (Public Safety Mobile Communications Systems)

Job Description:

Trigyn's direct government client has an immediate need for a Help Desk Specialist in Albany, NY.

Description:

• Assist end-user customers and resolve user’s technical problems.

• Coordinate and manage statewide software rollout for newest major release (1+ year rollout)

• Work with local law enforcement agencies to communicate requirements; coordinate implementation, schedule installation, and follow-up to ensure system is operational

• Assist in the setup and installation of TraCS (Traffic and Criminal Software) software.

• Support and troubleshoot application issues.

• Coordinate and Conduct classroom style trainings to local police agencies.

• Develop training materials such as FAQs, how to guides, manuals, course curriculums, CD/DVDs.

• Conduct testing of application.

• Develop test plans for testing applications.

• Create and Coordinate Install/Update...