Job Description
Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges.
The Help Desk Specialist will be responsible for working with internal users (clients) to manage and resolve incidents relating to enterprise application systems and integration tools.
Essential Job Functions:
Works with users of shipping automation software to diagnose issues and provide solutions
Troubleshoots issues, develops and demonstrates solutions and provides on-the-spot training
Escalates more complex issues to subject matter experts as needed
Identifies common problems and documents best practices
Provides incident management
Provides basic user training as needed
Ensures support SLAs are met for Level 1 to Level 3 issues
Acts as systems expert for enterprise application systems
Other duties as assigned.
The physical demands described here are representativ...
The Help Desk Specialist will be responsible for working with internal users (clients) to manage and resolve incidents relating to enterprise application systems and integration tools.
Essential Job Functions:
Works with users of shipping automation software to diagnose issues and provide solutions
Troubleshoots issues, develops and demonstrates solutions and provides on-the-spot training
Escalates more complex issues to subject matter experts as needed
Identifies common problems and documents best practices
Provides incident management
Provides basic user training as needed
Ensures support SLAs are met for Level 1 to Level 3 issues
Acts as systems expert for enterprise application systems
Other duties as assigned.
The physical demands described here are representativ...
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