Job Description
Owlsure, A business unit of ValueMomentum is hiring Helpdesk Support Engineer
Job Summary: Helpdesk Support Engineer (Microsoft 365 Administrator & International Voice Support)
We’re looking for a customer‑centric Helpdesk Support Engineer who can own day‑to‑day end‑user support while administering Microsoft 365 services and handling voice/telephony issues for international calling. You’ll be the frontline for tickets, remote support, endpoint troubleshooting (Windows/Mac/mobile), and will manage M365 workloads (Teams, Exchange Online, SharePoint, OneDrive, Intune/Endpoint Manager). Experience with Teams Voice/PSTN/SIP, call routing, QoS, and SBCs is essential.
Key Responsibilities
- Provide L1/L2 helpdesk support for global users via ticketing system, email, and international voice calls.
- Troubleshoot and resolve endpoint issues (Windows, macOS, mobile devices), including hardware, OS, network, and application problems.
- Administer Microsoft 365 services: user man...
Job Summary: Helpdesk Support Engineer (Microsoft 365 Administrator & International Voice Support)
We’re looking for a customer‑centric Helpdesk Support Engineer who can own day‑to‑day end‑user support while administering Microsoft 365 services and handling voice/telephony issues for international calling. You’ll be the frontline for tickets, remote support, endpoint troubleshooting (Windows/Mac/mobile), and will manage M365 workloads (Teams, Exchange Online, SharePoint, OneDrive, Intune/Endpoint Manager). Experience with Teams Voice/PSTN/SIP, call routing, QoS, and SBCs is essential.
Key Responsibilities
- Provide L1/L2 helpdesk support for global users via ticketing system, email, and international voice calls.
- Troubleshoot and resolve endpoint issues (Windows, macOS, mobile devices), including hardware, OS, network, and application problems.
- Administer Microsoft 365 services: user man...
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