Help Desk Support Engineer

Owlsure, A business unit of ValueMomentum is hiring Helpdesk Support Engineer

Job Summary: Helpdesk Support Engineer (Microsoft 365 Administrator & International Voice Support)

We’re looking for a customer‑centric Helpdesk Support Engineer who can own day‑to‑day end‑user support while administering Microsoft 365 services and handling voice/telephony issues for international calling. You’ll be the frontline for tickets, remote support, endpoint troubleshooting (Windows/Mac/mobile), and will manage M365 workloads (Teams, Exchange Online, SharePoint, OneDrive, Intune/Endpoint Manager). Experience with Teams Voice/PSTN/SIP, call routing, QoS, and SBCs is essential.

Key Responsibilities

• Provide L1/L2 helpdesk support for global users via ticketing system, email, and international voice calls.
• Troubleshoot and resolve endpoint issues (Windows, macOS, mobile devices), including hardware, OS, network, and application pr...