Job Description

Position Description: Position Summary
The Help Desk Support Engineer supports mission-critical objectives under the referenced work order by providing technical support for JIRA, GitLab, and other IT management tools. This role ensures timely issue resolution, effective user support, and technical training to enable efficient use of enterprise IT applications.
This future opportunity is contingent upon award.

Job Description
  • The Help Desk Support Engineer is responsible for providing front-line technical support to users across program environments. This includes troubleshooting software and application issues, resolving user access problems, and supporting cloud-based IT systems and collaboration tools.
  • The role involves managing and responding to help desk tickets, providing remote desktop support, and documenting incidents, resolutions, and common issues. Personnel will also support user onboa...

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