Help Desk Support

Oxford Solutions is seeking a Help Desk Support Specialist to provide essential onsite technical support for our client. This role involves providing tier 2 support by troubleshooting hardware, software, and network issues to ensure efficient IT operations.

• Diagnose and resolve IT support incidents and problem tickets within defined service levels.


• Provide hands-on troubleshooting for hardware, software, and network connectivity issues.


• Support and guide Level I Analysts, handling escalated technical challenges.


• Perform Windows Server maintenance, troubleshooting, and performance optimization.


• Document incidents, resolutions, and solutions to contribute to knowledge sharing.

• Associate degree in IT, Computer Science, or related field, or equivalent experience.


• 3+ years of experience in technical support


• Hands-on experience with Windows Server environments.


• Experience handling escalated IT issues and problem resolution.


• Strong troubleshooting skills with a proactive, customer-focused mindset.


• Excellent communication skills, able to explain technical issues to non-technical users.