Job Description
Description
Client is looking for a help desk support technician to add to their service desk. The help desk technician is the first line of support for the service desk and is responsible for first call resolution and appropriate escalation of tickets that can not be resolved at the help desk level. Ideal candidates will need to have experience with diagnosing, trouble-shooting and documenting issues related to password resets, software & hardware, Active Directory and MS Office 365. Since the help desk technician is working directly with end users they will need to have great customer service and verbal communication. Managers are also looking for a team player and someone who is ambitious to learn technology.
Essential Role and Responsibilities:
•Respond proactively to telephone calls and emails sent to the Help Desk system as the first level of assistance.
•Open and/or close work orders (via Help Desk software) on each call received.
•Escalate problems and requests a...
Client is looking for a help desk support technician to add to their service desk. The help desk technician is the first line of support for the service desk and is responsible for first call resolution and appropriate escalation of tickets that can not be resolved at the help desk level. Ideal candidates will need to have experience with diagnosing, trouble-shooting and documenting issues related to password resets, software & hardware, Active Directory and MS Office 365. Since the help desk technician is working directly with end users they will need to have great customer service and verbal communication. Managers are also looking for a team player and someone who is ambitious to learn technology.
Essential Role and Responsibilities:
•Respond proactively to telephone calls and emails sent to the Help Desk system as the first level of assistance.
•Open and/or close work orders (via Help Desk software) on each call received.
•Escalate problems and requests a...
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