Job Description

Oxford Solutions has an opening with our retail client for a Help Desk Support Specialist. Hybrid Work Schedule.

TRAINING SCHEDULE AND WORK SHIFTS



PAID TRAINING. After training, must be available to be able to work 40 hrs/week ranging between the active support hours (6 am - 12 am)



Essential Functions




  • Serve as the first point of contact for customers seeking technical assistance over the phone or email

  • Perform remote troubleshooting through diagnostic techniques and pertinent questions

  • Write concise, informative service tickets.

  • Walk customer through the problem-solving process

  • Follow up on all tickets in a timely manner and pursue issues through to resolution.

  • Direct unresolved issues to the next level of support personnel

  • Provide accurate information on IT products or services

  • Record events and problems...

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