Job Description
Responsabilities:
• Handle password resets, MFA enrollments, and identity verification through Caller Verify.
• Manage Active Directory attributes, group memberships, and folder permissions.
• Assist with RingCentral call handling setups and user configurations.
• Support Cloudflare VPN connectivity and troubleshooting to ensure access to company resources.
• Transfer and set up user data on new machines using Cloudflare and OneDrive.
• Troubleshoot endpoint issues in Windows 11 including logon, performance, hardware, and configuration problems.
• Provide application support for common office environment applications such as Office 365, Zoom, Teams, Microsoft Edge, Island Browser, Adobe Acrobat, RingCentral UC, SnagIt, etc.
• Provide entry level support line of business applications such as Applied Epic, Epic Connection Suite, Salesforce, WEX, Carrier sites, and various SaaS applications.
• Support Citrix environments including disaster recovery and ...
• Handle password resets, MFA enrollments, and identity verification through Caller Verify.
• Manage Active Directory attributes, group memberships, and folder permissions.
• Assist with RingCentral call handling setups and user configurations.
• Support Cloudflare VPN connectivity and troubleshooting to ensure access to company resources.
• Transfer and set up user data on new machines using Cloudflare and OneDrive.
• Troubleshoot endpoint issues in Windows 11 including logon, performance, hardware, and configuration problems.
• Provide application support for common office environment applications such as Office 365, Zoom, Teams, Microsoft Edge, Island Browser, Adobe Acrobat, RingCentral UC, SnagIt, etc.
• Provide entry level support line of business applications such as Applied Epic, Epic Connection Suite, Salesforce, WEX, Carrier sites, and various SaaS applications.
• Support Citrix environments including disaster recovery and ...
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