Help Desk Support Specialist

Position Overview

The primary purpose of this role is to provide vital technical support and maintain the integrity of internal tech systems. Key responsibilities include monitoring essential business systems, troubleshooting technical issues, documenting cases, and ensuring the continued efficiency of technology infrastructures such as AS400 and Jira Service Management. This position plays a crucial role within the Tech Services team, collaborating with colleagues across departments to sustain operational readiness and customer satisfaction. Candidates are expected to possess intermediate technical troubleshooting and ticket management skills, along with a strong customer service orientation and adaptability to evolving technologies.

Location:
Colombia - On-site Role

What You Will Be Doing

• Provide comprehensive support for technical troubleshooting across various systems, including AS400, WMS, and proprietary applications, ensuring immediate reso...