Job Description
**Description**
We are seeking a Help Desk Support Technician for Tier 2 Desk-Side Support at our **Buffalo, NY** location. This role requires providing on-site and remote technical assistance for escalated issues beyond Tier 1 scope to FDA, ensuring efficient operation of hardware, software, and peripheral devices. The ideal candidate would possess a Public Trust clearance and would serve as the primary escalation point for advanced troubleshooting and ensure seamless end-user support.
**Core Competencies**
+ **Technical Knowledge** – Solid grasp of OS, hardware, enterprise apps, and networking basics.
+ **Troubleshooting** – Diagnose, escalate, and resolve advanced technical issues.
+ **Customer Service** – Communicate clearly and professionally with end users.
+ **Sense of Urgency** – Prioritize critical issues, meet SLAs.
+ **Documentation** – Write clear ticket journal notes and closure details for transparency.
+ **SOP Adhere...
We are seeking a Help Desk Support Technician for Tier 2 Desk-Side Support at our **Buffalo, NY** location. This role requires providing on-site and remote technical assistance for escalated issues beyond Tier 1 scope to FDA, ensuring efficient operation of hardware, software, and peripheral devices. The ideal candidate would possess a Public Trust clearance and would serve as the primary escalation point for advanced troubleshooting and ensure seamless end-user support.
**Core Competencies**
+ **Technical Knowledge** – Solid grasp of OS, hardware, enterprise apps, and networking basics.
+ **Troubleshooting** – Diagnose, escalate, and resolve advanced technical issues.
+ **Customer Service** – Communicate clearly and professionally with end users.
+ **Sense of Urgency** – Prioritize critical issues, meet SLAs.
+ **Documentation** – Write clear ticket journal notes and closure details for transparency.
+ **SOP Adhere...
Apply for this Position
Ready to join SAIC? Click the button below to submit your application.
Submit Application