Job Description
We are seeking an experienced and driven **Technical Support Team Lead** to manage and guide a Level 1 support team of 10 agents. This role is ideal for someone who thrives in a fast-paced environment, has strong leadership skills, and is passionate about delivering high-quality support experiences to customers.
As a Team Lead, you will be responsible for mentoring team members, managing daily support operations, handling escalations, and ensuring consistent service excellence. You should have hands-on experience in both technical troubleshooting and people management.
**Only ENGLISH resumes will be reviewed**
**Key Responsibilities**
- Lead, coach, and mentor a team of 5-10 Level 1 Technical Support Specialists.
- Monitor and ensure daily performance targets (e.g., ticket resolution, response time, customer satisfaction) are being met.
- Serve as a point of escalation for complex or irate customer issues, and work cross-functionally to resolve them.
- Provide regu...
As a Team Lead, you will be responsible for mentoring team members, managing daily support operations, handling escalations, and ensuring consistent service excellence. You should have hands-on experience in both technical troubleshooting and people management.
**Only ENGLISH resumes will be reviewed**
**Key Responsibilities**
- Lead, coach, and mentor a team of 5-10 Level 1 Technical Support Specialists.
- Monitor and ensure daily performance targets (e.g., ticket resolution, response time, customer satisfaction) are being met.
- Serve as a point of escalation for complex or irate customer issues, and work cross-functionally to resolve them.
- Provide regu...
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