Help Desk Technician

Our client is seeking to contract with a highly capable and motivated help desk technician. The role is customer facing, supporting users through technical challenges and assisting with requests for new applications or hardware. Working on a tiered support team and supported by documented processes and procedures, this role supports the teams designing next generation nuclear technologies.

Responsibilities:

• Utilizing existing and creating new Internal and external knowledge base documents to assist with ticket resolution


• Active Directory Account maintenance


• Managing access to internal and external collaboration spaces


• PC Lifecycle Management


• Inventory Receiving, & Tracking


• Fulfil software requests


• Business travel support


• Demonstrate and assist with remote access to client’s resources


• Assisting with onboarded as assigne...