Job Description
Job Overview
Job Title: Help Desk Technician 1 (Iridium)
Job Location: Tampa, FL
Job Responsibilities
Trace Systems is actively recruiting for a Help Desk Technician with expertise in Iridium equipment to join our team in Tampa, FL.
Duties and responsibilities include:
+ Provide support to remotely deployed telecommunications systems, services, and computing equipment. This support includes data, transmission (e.g., satellite, wireless, cable, or fiber), voice, video, and any interoperability/connectivity support requirements for installed computers, voice handsets, and associated peripherals and software. Limited support for “bring your own device” (BYOD) is included.
+ Provide Tier-I support to end users as the entry point for customers by receiving, recording, resolving and/or escalating requests for service or incidents.
+ May interact with network services, systems engineering, and/or applications dev...
Job Title: Help Desk Technician 1 (Iridium)
Job Location: Tampa, FL
Job Responsibilities
Trace Systems is actively recruiting for a Help Desk Technician with expertise in Iridium equipment to join our team in Tampa, FL.
Duties and responsibilities include:
+ Provide support to remotely deployed telecommunications systems, services, and computing equipment. This support includes data, transmission (e.g., satellite, wireless, cable, or fiber), voice, video, and any interoperability/connectivity support requirements for installed computers, voice handsets, and associated peripherals and software. Limited support for “bring your own device” (BYOD) is included.
+ Provide Tier-I support to end users as the entry point for customers by receiving, recording, resolving and/or escalating requests for service or incidents.
+ May interact with network services, systems engineering, and/or applications dev...
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