Help Desk Technician

About Us

Upstate Services Group is a growing Skilled Nursing company committed to delivering outstanding service and support to our clients. We are looking for a motivated and customer-focused Help Desk Technician to join our IT support team.

Responsibilities

• Provide first-level technical support via phone, email, and onsite

• Troubleshoot hardware, software, and network issues for employees.

• Install, configure, and maintain computer systems, applications, and peripherals.

• Document and track support requests through the Helpdesk system.

• Escalate complex issues to higher-level support when necessary.

• Assist with onboarding of new employees, including account setup and equipment preparation.