Job Description

Overview:

Responsibilities:

  • Troubleshoot, install, configure and maintain workstation and associated peripheral configurations (hardware and software)
  • Perform IT equipment moves for current employees and new hires
  • Monitor and report client-level computer system performance
  • Administer accounts, network rights, and access to systems and equipment
  • Perform and complete New Hire and Departure Checklist IT Tasks
  • Baseline reclaimed and new IT systems in accordance with established procedures and guidelines
  • Be able to enter, update, track and close out all assigned support tickets
  • Assist with the administration and maintenance of the telephone system, including setup and configuration of phone extensions and telephones, and the telephone database
  • Assist with Dell warranty part replacements
  • Track software licenses and physical assets
  • Analyze an...

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