Job Description

Are you excited by the prospect of working for an organization that truly values your contributions, provides opportunities for growth and development, AND gives you a chance to make a difference in the lives of children and families?


WHAT YOU WILL DO:

The Help Desk Technician is a non-exempt position responsible for providing technical support and assistance to agency staff, contractors, interns, and volunteers. This is the initial support level responsible for basic customer issues.

  • Provide agency personnel with software applications support, hardware support, and phone voicemail support. This includes troubleshooting methods such as verifying physical layer issues, resolving username and password problems, uninstalling/reinstalling basic software applications, verification of proper hardware and software setup, and assistance with navigating around application menus
  • Assist in the installation and maintenance of all computer hardware, soft...

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