Help Desk Technician

Job Role Overview

We are seeking a skilled IT professional to provide first line support to our customers, resolving issues or escalating them within agreed service level agreements.

Main Responsibilities

• Rapid response and resolution of desktop and cabling-related technical problems.
• In-depth research and identification of software and hardware solutions.
• Troubleshooting technical issues including account setup, network configuration, servers, telephone systems with efficiency.
• Provision of accurate tech solutions from internal databases or external resources for optimal results.
• Meticulous logging of all issued encountered for future reference.