Job Description
Tier 1 – Frontline Operations Technician
Role Overview~
Serve as the client's first line of support with direct user interaction.
Manage system access and perform initial issue triage.
Responsibilities~
Handle password resets, MFA enrollments, and identity verification via Caller Verify.
Manage Active Directory attributes, group memberships, and folder permissions.
Assist with RingCentral call handling configurations.
Support Cloudflare VPN connectivity and troubleshooting.
Transfer and set up user data on new machines using Cloudflare and OneDrive.
Troubleshoot Windows 11 endpoint issues including logon, performance, hardware, and configuration.
Provide application support for Office 365, Zoom, Teams, Microsoft Edge, Island Browser, Adobe Acrobat, RingCentral UC, SnagIt, etc.
Provide entry-level support for business applications like Applied Epic, Epic Connection Suite, Salesforce, WEX, Carrier sites, and various SaaS apps.
Support Citrix environ...
Role Overview~
Serve as the client's first line of support with direct user interaction.
Manage system access and perform initial issue triage.
Responsibilities~
Handle password resets, MFA enrollments, and identity verification via Caller Verify.
Manage Active Directory attributes, group memberships, and folder permissions.
Assist with RingCentral call handling configurations.
Support Cloudflare VPN connectivity and troubleshooting.
Transfer and set up user data on new machines using Cloudflare and OneDrive.
Troubleshoot Windows 11 endpoint issues including logon, performance, hardware, and configuration.
Provide application support for Office 365, Zoom, Teams, Microsoft Edge, Island Browser, Adobe Acrobat, RingCentral UC, SnagIt, etc.
Provide entry-level support for business applications like Applied Epic, Epic Connection Suite, Salesforce, WEX, Carrier sites, and various SaaS apps.
Support Citrix environ...
Apply for this Position
Ready to join Solvo Global? Click the button below to submit your application.
Submit Application