Help Desk Technician Level 1

Overview

Tier 1 – Frontline Operations Technician

Role Overview

Responsibilities

• Serve as the client’s first line of support with direct user interaction.
• Manage system access and perform initial issue triage.
• Handle password resets, MFA enrollments, and identity verification via Caller Verify.
• Manage Active Directory attributes, group memberships, and folder permissions.
• Assist with RingCentral call handling configurations.
• Support Cloudflare VPN connectivity and troubleshooting.
• Transfer and set up user data on new machines using Cloudflare and OneDrive.
• Troubleshoot Windows 11 endpoint issues including logon, performance, hardware, and configuration.
• Provide application support for Office 365, Zoom, Teams, Microsoft Edge, Island Browser, Adobe Acrobat, RingCentral UC, SnagIt, etc.
• Provide entry-level support for business applications like Applied ...