Help Desk Technician Level 2

We are an IT Managed Services Provider located in Atlanta focused on providing support for small to midsized businesses looking to outsource their IT functions. Relationship flexibility enables work arrangements that accommodate different levels of service. Whether it be fully-outsourced IT, supplemental IT, or project-based assistance.

Tasks and responsibilities:
● Provide exceptional customer service and technical expertise on inbound calls and tickets generated by our customers.
● Troubleshoot issues relating to:
– Windows domains and workgroups.
– Windows networking (mapped network drives, shared folders, printers, etc.)
– Active Directory.
– User profile creation and modification.
– Group Policy Objects.
– LAN/WAN connectivity.
– Firewall Configuration (VPN, port forwarding, etc.)
– Microsoft , Google Apps.
– Microsoft Office Suite.
– Windows 7/10/11.
– macOS.
– Android/iOS.
– Third party applications w...