Job Description
Description
Our customer is looking to add to their help desk team. They used to have two shifts that were 12 hours each. In order to service their customers more effectively, they are going to be switching to 3, 8 hour shifts. These individuals will need to be self motivated and have an engineering mindset. Right now they are looking to fill the mid-day shift which is M-F 2 pm - 11 pm and the night shift which is Sunday-Thursday 10 pm - 7 am. Help Desk - Primary Duties and Responsibilities: • Works in close coordination with project managers and field technicians on customer-facing projects. • Capture data from projects including check-in/out times, time on site, and validating work completion documentation. • Ability to follow project documentation to ensure proper execution of project support requirements. • Provide service and troubleshooting support to field techs via phone, chats, and emails. • Implement, change, and create processes for different project needs when they ...
Our customer is looking to add to their help desk team. They used to have two shifts that were 12 hours each. In order to service their customers more effectively, they are going to be switching to 3, 8 hour shifts. These individuals will need to be self motivated and have an engineering mindset. Right now they are looking to fill the mid-day shift which is M-F 2 pm - 11 pm and the night shift which is Sunday-Thursday 10 pm - 7 am. Help Desk - Primary Duties and Responsibilities: • Works in close coordination with project managers and field technicians on customer-facing projects. • Capture data from projects including check-in/out times, time on site, and validating work completion documentation. • Ability to follow project documentation to ensure proper execution of project support requirements. • Provide service and troubleshooting support to field techs via phone, chats, and emails. • Implement, change, and create processes for different project needs when they ...
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