Job Description

Open to candidates located in Medellin, Colombia or Metro Manila, Philippines ONLY.


Required: Excellent command of the English language (Written and verbal).


Five years of IT Help Desk or Systems admin experience minimum.


Duties:   Taking support calls and providing customer service, troubleshooting, ticket creation/progress updates, assisting in documenting, and recommending day-to-day fixes to end-users and team members.


Main Responsibilities: - Providing excellent customer service and technical support to customers.


This means resolving their issues to their satisfaction.

  • - Troubleshooting Hardware, PCs, servers, WIFI and Networking equipment, etc.
  • - Coordinate with other support technicians to resolve client issues.
  • - Updating Tickets and projects in the ticketing system.
  • - Monitor assigned tickets and keep the team and clients informed.
  • - Other support as needed.
  •   Techni...

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