Help Desk Technician

Overview

Description: Position at Samtec, Inc.

Essential Functions/Responsibilities

• Assist in daily operations of the MIS department, including problem determination, evaluation, and corrections.
• Phone system support
• Global User Ticket Entry
• User Desktop Support for Costa Rica (Operating System, applications, hardware, external devices)
• Remote support for satellite locations (US, Asia, Europe, South America)
• Procurement functions and relationships pertaining to the necessary hardware and software needed to properly maintain company information systems.

Required Experience

• 2 – 5 Years’ Experience in an MIS Support position.
• Experience in PC software based IS environment with an emphasis on troubleshooting.
• Manufacturing experience is preferred.
• Have 20/40 correctable vision and be able to read a computer monitor of reasonable size for 90 consecutive min...