Help Desk Technician

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Company Overview:

Our client, a leading technology MSP committed to delivering high quality technology solutions, is seeking a Level 2 Support Technician with strong technical experience, analytical skills, and excellent customer service.

In this role, you will provide advanced support for complex incidents, troubleshoot technical issues, and work closely with our technical team to ensure efficient, high quality solutions for our clients.

If you are passionate about technology, enjoy solving challenges, and thrive in a dynamic IT environment, this position is ideal for you.

Key Responsibilities:

• Resolve intermediate and advanced technical incidents escalated from Tier 1.
• Troubleshoot hardware, software, networking, and operating system issues.
• Manage user accoun...