Help Desk Tier I

GCA is looking for a Help Desk Support Specialist with excellent customer service to support an onsite, client-facing IT service center. The ideal candidate will have experience in applying best practices to an enterprise-level, service delivery IT environment with a proven track record of meeting or exceeding contractual service level agreements. 



Position Description:

• Initiate and resolves service request/problem incidents


• Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems


• Using problem solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records


• Route calls to product line specialists, application, or system support specialists

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