Job Description
Description We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Cambridge, Massachusetts. This long-term contract position offers the opportunity to provide essential IT support to a dynamic organization within the Health Pharm/Biotech industry. The role involves in-person interaction and requires relevant experience, attention to detail, strong technical skills, and excellent communication abilities.
Responsibilities:
• Provide Level 2 support for Windows desktop environments, including troubleshooting issues with Windows 10 and Windows 11.
• Manage user accounts through Active Directory, including password resets and account unlocks.
• Offer technical support for Microsoft Office 365, Zoom, and Microsoft Teams.
• Address service requests and incidents using ServiceNow for ticket management.
• Perform hands-on troubleshooting for hardware and software issues, ensuring swift resolution.
• Support walk-up IT kiosks and assist end...
Responsibilities:
• Provide Level 2 support for Windows desktop environments, including troubleshooting issues with Windows 10 and Windows 11.
• Manage user accounts through Active Directory, including password resets and account unlocks.
• Offer technical support for Microsoft Office 365, Zoom, and Microsoft Teams.
• Address service requests and incidents using ServiceNow for ticket management.
• Perform hands-on troubleshooting for hardware and software issues, ensuring swift resolution.
• Support walk-up IT kiosks and assist end...
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