Job Description
Description We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a contract basis in Columbus, Ohio. This role involves providing technical assistance and resolving IT-related issues for end users while ensuring the smooth operation of systems and processes. The ideal candidate will excel in troubleshooting, communication, and maintaining a secure IT environment.
Responsibilities:
• Deliver on-site technical support to users with varying levels of IT knowledge.
• Diagnose and resolve issues related to hardware, software, and systems.
• Manage user accounts, including password resets and access control.
• Perform basic network tasks such as updating IP addresses.
• Generate, analyze, and utilize system and operational data reports.
• Collaborate in managing information systems and electronic processes.
• Support system audits and contribute to the evaluation of findings.
• Safeguard IT assets and uphold information security ...
Responsibilities:
• Deliver on-site technical support to users with varying levels of IT knowledge.
• Diagnose and resolve issues related to hardware, software, and systems.
• Manage user accounts, including password resets and access control.
• Perform basic network tasks such as updating IP addresses.
• Generate, analyze, and utilize system and operational data reports.
• Collaborate in managing information systems and electronic processes.
• Support system audits and contribute to the evaluation of findings.
• Safeguard IT assets and uphold information security ...
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