Help Desktop Support

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

 

Job Title: Help Desktop Support

Location: Washington, DC.

 

 

Job Description:

• Provides project coordination and help desk support to volunteers on operation systems.


• Triage support tickets to the appropriate groups within the programs; review and process tax site data requests, and system support tickets.


• Maintain assigned Tax-Aide Library sections in the Volunteer Portal ensuring that materials are properly organized and relevant.


• Works closely with the Tax-Aide Operations team to coordinate and provide business support to determine business opportunities for increased efficiencies for the program.


• Actively and consistently pa...