Job Description
Help Desktop Support
Washington, DC - Cn work full remote
12 Months
Description: Job Description
Provide technical support and troubleshooting to ensure internal systems operate at optimal levels and external stakeholders and volunteers receive timely assistance.
Play a critical role in daily operations across multiple platforms including Salesforce, Zendesk, ServiceNow and Google Workspace.
Serve as Google Workspace Administrator, managing user accounts, MFA security protocols, and device enrollment through MDM to maintain a secure and compliant environment.
Deliver end-to-end helpdesk support, including troubleshooting issues, managing support tickets, and developing training documentation to empower users.
Support the Learning Management System (LMS) by organizing course content, configuring assessments, and assisting instructors and learners with platform navigation and technical ch...
Washington, DC - Cn work full remote
12 Months
Description: Job Description
Provide technical support and troubleshooting to ensure internal systems operate at optimal levels and external stakeholders and volunteers receive timely assistance.
Play a critical role in daily operations across multiple platforms including Salesforce, Zendesk, ServiceNow and Google Workspace.
Serve as Google Workspace Administrator, managing user accounts, MFA security protocols, and device enrollment through MDM to maintain a secure and compliant environment.
Deliver end-to-end helpdesk support, including troubleshooting issues, managing support tickets, and developing training documentation to empower users.
Support the Learning Management System (LMS) by organizing course content, configuring assessments, and assisting instructors and learners with platform navigation and technical ch...
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