Helpdesk Administrator

IT Helpdesk Administrator (12-Month Fixed-Term Contract) Salary: €36k€40k(approx., depending on experience) Location:Dublin 2 A public-sector organisation is seeking an IT Helpdesk Administrator for a 12-month fixed-term contract, employed via agency. The role sits within theIT team and will work to support the day to day IT support function for their Staff in Ireland and overseas. Key Responsibilities Provide first-line technical support across software and IT infrastructure, including end-user devices, iPhones, networks, AV, and security Diagnose, troubleshoot, and resolve technical issues, escalating where necessary and following through to resolution Manage and maintain the service desk, ensuring timely ticket resolution and accurate task tracking Support and maintain the Multi-Function Device (MFD) network Track hardware and software assets in line with company procedures Improve service desk efficiency by identifying recurring issues and updating processes and documentation Procu...